Lean and Streamlined Gets it Done
With more than 15 years of providing plumbing and HVAC service in the Chicagoland area, Topline takes tremendous pride in the quality of its workmanship. “We take the training of our employees very seriously, and each and every member of our staff is kept up-to-date on the recent changes and developments in the industry, to guarantee you get the best work, for the best value,” says President Sam Odisho.
With only eight employees, the contractor has grown at a rate of 30 percent for the last two years. “We’re looking to add more staff in both the field and in the office,” Odisho says. “And, we recently added two more trucks to our fleet.”
Running a lean company, the contractor also recognizes the importance of streamlining processes. Recently going paperless, the company techs use iPads in the field for invoices and payments, with cloud-based software.
Working around the clock, 24/7, the small contractor is the main service provider for non-profit organization, Chicago House, which provides housing to individuals who are disenfranchised by HIV/AIDS, LGBTQ marginalization, homelessness and gender nonconformity by providing housing, employment services, medical linkage and retention services, HIV prevention services and other supportive programs.
“What sets us apart is that we provide 100 percent satisfaction,” Odisho says.